FAQ

Welcome to the RoRo’s Creationz FAQ page ♡ Here you’ll find answers to some of the most common questions about orders, digital products, Live Claims, website design services, shipping, and more.


How long is processing time?


Processing times vary depending on the product and current order volume. Most custom and handmade orders take approximately 2–4 weeks to complete before shipping.


Please remember that processing time and shipping time are separate.


Do you accept custom orders?


Yes ♡ Custom orders are welcome when availability allows.


If you have something specific in mind, please contact me before placing your order so we can discuss your idea, availability, and any special details.


How do Live Claims work?


Live Claims allow you to claim available products during a live sale.


A deposit may be required to participate. After claiming your items, the remaining balance must be paid according to the instructions provided during the live.


Please make sure you understand the Live Claim rules before participating.


Can I cancel my order?


No. Orders cannot be canceled once they are placed.


If you need to make a change to your order, please contact me as soon as possible. I will always do my best to accommodate reasonable changes before production is too far along.


Can I make changes to my order?


Yes, changes may be possible depending on where your order is in the production process.


Please contact RoRo’s Creationz as soon as possible after ordering if you need to make a change. Once certain parts of production are complete, some changes may no longer be possible.


Do you accept returns, refunds, or exchanges?


No. All sales are final.


RoRo’s Creationz does not offer refunds, returns, or exchanges on products, digital items, custom orders, or services.


Please carefully review all product descriptions, sizing information, designs, policies, and order details before completing your purchase.


What if my item arrives damaged?


If your item arrives damaged, you must contact RoRo’s Creationz within 24 hours of delivery.


Please include:


  • Your order number
  • Clear photos of the damaged item
  • Clear photos of the packaging


Damage claims received after the 24-hour window may not be eligible for review.


Do digital products include a physical item?


No. Digital products are digital files only unless the product listing specifically states otherwise.


Nothing will be physically shipped when purchasing a digital product.


How do I receive my digital products?


Digital products are delivered electronically after purchase.


Please make sure you provide the correct email address during checkout and follow the download instructions included with your order.


Because digital products cannot be returned once delivered, all digital product sales are final.


Can I share or resell digital files I purchase?


Unless the product description specifically states otherwise, purchased digital files are intended for the purchaser’s permitted use only.


Please review the individual product listing for any commercial-use or licensing terms that may apply.


Do you offer website design services?


Yes ♡ RoRo’s Creationz offers custom Shopify website design services for small businesses that want a polished, professional, and branded online storefront.


What website design packages do you offer?


The Basic Website Design — $180 includes theme setup and customization to give your business a polished foundation.


The Full Website Design — $275 includes a more complete website setup and up to 25 product uploads.


Please review the Website Design Services product page for full package details before purchasing.


How long does website design take?


Website design projects typically take approximately 2–4 weeks.


However, the project may take longer depending on:


  • The complexity of your website
  • The package selected
  • How quickly all required information is submitted
  • Product information and images
  • Branding materials
  • Website content
  • Requested revisions or additional needs


The project timeline begins once all required information and materials have been received.


Delays in receiving required materials may extend the completion timeline.


Is the Shopify monthly subscription included in the website design price?


No.


Shopify requires its own monthly subscription, which is completely separate from the website design fee.


RoRo’s Creationz is not responsible for:


  • Shopify subscription fees
  • Domain fees
  • Paid Shopify apps
  • Third-party subscriptions
  • Additional services or fees charged by Shopify or outside companies


Can you upload my products for me?


Product uploads are only included with packages that specifically state they include them.


The Full Website Design package currently includes up to 25 product uploads.


Additional products may require an additional fee or may need to be uploaded by the customer.


Can I use my own branding, colors, and style for my website?


Absolutely ♡


Your website should represent your business. Your brand colors, logo, images, preferred style, and overall aesthetic can be incorporated into your website design whenever possible.


What do I need to provide for my website design?


Depending on your package, you may be asked to provide items such as:


  • Logo
  • Brand colors
  • Product photos
  • Product descriptions
  • Product pricing
  • Policies
  • About information
  • Contact information
  • Social media links
  • Collection information
  • Any inspiration or design preferences


Providing everything requested as early as possible helps keep your project moving smoothly.


How do I check my order status?


Once your physical order ships, tracking information will be sent to the email address provided during checkout.


Please remember that your order will first go through the stated processing time before it ships.


You can also visit the Order Status page for more information.


How do I contact RoRo’s Creationz?


Use the Contact Us page for help with:


  • Existing orders
  • Custom orders
  • Live Claims
  • Digital products
  • Website design
  • General questions


If you are contacting me about an existing order, please include your name and order number so I can assist you faster.


Still have a question?


I’m happy to help ♡


Visit the Contact Us page and send me a message, and I’ll get back to you as soon as possible.